Direct Billing FAQ
q: Do you bill insurance companies?
a: Yes, but there are things you need to know.
-The primary plan ALWAYS has to be billed first. I cannot bill two plans for one appointment unless they are both Blue Cross.
Unfortunately other companies are not set up yet to show payments made from secondary plans yet.
-I do not always know your plan details. I cannot know when you will max out your coverage, or if you require a Rx prior to your initial appointment.
Please always be prepared to pay for your appointment should there be any issues with your plan.
q: What companies do you bill?
a: The following companies
-Manitoba Blue Cross
– SOME Medavive Blue Cross plan
(please know this is a difficult company and I cannot guarantee this company until you’re at your first appointment)
-Canada Life (previously named/ included: Great West Life)
-Chamber of Commerce Group Insurance &
-Manulife.
Any other plans I can issue you a receipt to be submitted for reimbursement.
q: Do you require a Rx for my insurance?
a: Maybe! While I don’t personally require one unless I’ve asked for specific medical clearance through our consultation, some insurance companies DO require a medical note to use their plans.
I suggest you check your coverage ahead of your appointment.
If plans require a Rx I cannot direct bill without a copy.
Once I have your note I can then bill your future appointments accordingly.
NOTE: Rx’s usually expire 1 year from written date. If you are unsure of when your Rx is due for renewal please inquire with me and I will look up your details.
Advance notification of expiration is not known/automatic.
q: My insurance plan didn’t go through but I can’t afford my appointment, can I reschedule?
a: No. This would still be considered a late cancellation. Direct billing is a courtesy provided and some situations are out of our control. If your insurance will not pay, you are responsible for paying your therapist up front and we can issue a receipt that you can later submit for reimbursement. Unfortunately if you cannot pay that day, I will issue you an invoice to pay and you can rebook once this outstanding fee is settled.
q: Can you bill my insurance for my late/missed appointment fee?
a: No, this is considered fraud as insurance companies do not cover late fees or missed appointment fees. We can still give you a receipt for paying the fee, but it will be ineligible for reimbursement
q: If I run out of my insurance, can I use my spouse/child’s coverage?
a: No, this is considered fraud as insurance companies have offered the assistance for each family member in preventative care or injury. Each appointment must be billed correctly for the person in attendance on that exact date of service.
Payment Methods:
I can accept all major methods of payment:
Cash, Debit, E-transfer, Credit Card.
A receipt is always provided to you
q: Is tipping normal or expected?
a: This is a personal choice, but not expected. For those coming with pain and treat their sessions like physio or chiro, tipping would not be expected. If you are choosing to come for relaxation and would do so like a nail or hair appointment, then the choice is yours.
My machine is not set up for auto tipping prompts. You may leave cash on the table or request to add one but please know I do not expect them. Rebooking & referrals mean more ❤
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