Cancellation Policy:
Appointments may be rescheduled by the individual online through their reminder or booking confirmation communications until 24 hours prior to their scheduled appointment time, during working hours (excludes weekends).
Missed appointments or those cancelled with late notice will have a 100% of service fee applied.
- Reminders will be sent 48 hours in advance to allow time to edit your appointments should you require to do so.
- Monday appointments require notice by Friday
Please note this is before the automated 48 hour reminder will be sent (Saturdays)
Tuesday appointments following a long weekend and other Holidays will follow same protocols. - Texting does not count as notice, the ability to reschedule your appointment online allows others to book it and fulfill that missed income opportunity for myself as I cannot be accessible 24/7. Further information can be found below
Missed Appointments & Late Cancellation Details:
q: Why do you charge a fee if I need to reschedule?
a: Regardless of working from home or past years in the clinic, the scheduled time has been reserved for you. My income is specifically paid upon appointments, with the multitude of other tasks I do are built into this cost.
When there are changes with late notice it affects income and the ability for someone else to attend this time.
Over weekends/holidays it is not always possible to fill the following work day openings, although there are more days present, they are not part of the operating clinic hours and RMT may not be able to reach cancellation requests over these time frames.
q: I can’t cancel my appointment online, why is that?
a: If the time is under the 24 hours mark, you will need to call 204.250.3177 to leave a message regarding your cancellation. Notifications are sent 48 hours in advance so you have time to make changes if you require them.
q: I texted my cancellation with enough notice, but I was charged a fee, why is that?
a: Texting is a courtesy but Clinicsense is the service I pay to manage my business. I cannot be a 24 hour service and this program offers us the ability to access and change your appointments as needed.
If I am off, or unavailable to receive messages, I cannot cancel that appointment and open it to others to fill. The system gives you direct access to be able to do this at any time you need to, thus allowing the opening to be available to others immediately.
q: If I have an outstanding fee can I still book another appointment?
a: No. Once the fee is owed you will receive an outstanding payment invoice to your email on file. You can pay your fees directly or arrange directly with me prior to booking another appointment.
ADD Movement Massage Therapy 